Retail Supervisor

Connings Pop Up, Nelson

Full time, 30 hours

Do you have a positive, energetic, can-do attitude? Do you lead by example and do the right thing? Do you have your teammates backs? If you answered yes to all three, let’s chat!

Connings Pop Up is seeking a Retail Supervisor to lead our checkout team and deliver exceptional customer satisfaction in the Nelson store.

  • As a Retail Supervisor at Connings Pop Up you will assist the Store Manager in ensuring the retail department operates smoothly on a daily basis. Your role will involve closely monitoring the checkouts and providing support to the Retail team. You’ll be the friendly face of our store, ensuring every customer leaves with a smile. Your enthusiasm and commitment to excellence will contribute to creating a welcoming atmosphere for our shoppers.

    This a full-time position working on Sunday, Monday, Tuesday, and Friday, with hours to be discussed. Please note that this role requires availability to work at least one day during the weekend.

    • Direct and organise the checkout team, ensuring the staff are working efficiently and doing the right thing 

    • Manage customer flow through team allocation at the checkouts

    • Deliver and maintain exceptional customer service standards across the team

    • Handle customer queries, complaints and refunds

    • Accurately manage cash transactions and reconcile daily till counts

    • Maintain a clean and welcoming store environment

    • Provide the team with initial and ongoing training, encouragement and support

    • You will have the ability to think on your feet and make effective decisions

    • Lead from the front and inspire the team

    • Have clear and effective communication skills

    • Be capable of managing multiple tasks simultaneously while supervising a team

    • Have a sense of urgency, excellent time management skills and the ability to prioritize workflow efficiently

    • Deliver exceptional customer service

  • You will be part of an amazing team in an exciting and varied role. Working in a family-owned business who values the part their people play. In this fast-growing business you will have career advancement and development opportunities. As well as generous staff benefits and perks.

  • Please include a covering letter with the following:

    1. Summarise your previous experience applicable to the role.

    2. A detailed breakdown of your availability and flexibility.

    Applicants should have NZ residency or a valid NZ work visa.